Refund Policy and Payment Agreement
Last Updated: 03/27/24
Refund Policy
At BusinessXL CRM, we provide users with licensed access to our All-In-One marketing software, designed to streamline business operations and enhance productivity. Our software encompasses various features including Contact Manager (CRM), Email, SMS, Outbound Calling, Call Tracking, Form Builder, Survey Builder, Funnel Builder, Website Builder, Online Scheduling, Automation Campaigns, Reporting, and more.
Our refund policy is straightforward: We offer a 7-day free trial period during which you can explore the functionalities of our software. Following the trial period, we notify you in advance of upcoming billing. As such, we do not offer refunds after the designated bill date. To cancel your subscription, simply email [email protected]. Upon cancellation, access to our software continues until the end of your current billing cycle.
Please note that any approved refunds will incur a 4.5% Transaction Fee, imposed by the merchant processor, which is non-refundable to BusinessXL CRM and will be passed on to the client. Refunds will be processed to the original payment method used for the purchase. To initiate a refund, please email us at [email protected] and request a Refund Authorization Form. Once authorized, approved refunds will be processed within 7-14 business days.
We reserve the right to deny refunds in cases of suspected fraudulent activity or misuse of our product. Additionally, refunds are not available for charges beyond the initial purchase, including monthly subscription fees, add-ons, or upgrades.
Authorized Payment Method
To facilitate payments for BusinessXL CRM, you must maintain a valid payment method on file with us. We will charge applicable fees to the Authorized Payment Method authorized by you. Charges will continue until this Agreement is terminated, and all outstanding fees have been settled.
Payment Agreement
By purchasing BusinessXL CRM, you agree to pay the specified amount for the selected plan at the time of purchase. Payment options include monthly or annual billing, depending on your chosen plan. Monthly payments will be automatically charged to your credit card on the date of your initial purchase, while annual payments occur once a year on the same date.
You have the flexibility to upgrade or downgrade your plan at any time, with changes taking effect immediately. Should you decide to cancel your subscription, ensure it is done before the next billing cycle to avoid additional charges. If canceled mid-cycle, access to our software will continue until the end of the billing cycle, with remaining balances remaining your responsibility. Please be aware that BusinessXL CRM reserves the right to modify pricing and payment terms at any time, with notice provided on our website and via email. Continued use of our product after such changes indicates your acceptance of the updated terms.
Contact
For any inquiries or concerns regarding our Refund Policy and Payment Agreement, please reach out to our Customer Support Team at [email protected] or (989) 898-0600.
By using BusinessXL CRM, you acknowledge and agree to the terms outlined in this Privacy Policy. We reserve the right to modify this policy, and any changes will be reflected on this page. Please review this policy periodically for updates.